Where transformation begins. Thorough assessment across all six pillars revealing your venue's true operational strengths and opportunities.

Includes:

• Confidential employee surveys (all levels)

• One-on-one interviews with leadership and key staff

• Discreet experience audit

• Guest journey mapping and experience analysis

• Competitor benchmarking report

• Comprehensive written report with scoring across all 6 pillars

• Presentation of findings and recommendations

• Custom transformation roadmap

Best for: Venues seeking clarity on where to invest resources for maximum impact

Targeted intervention addressing your most critical operational challenges. Focused 2-3 month engagement delivering rapid, measurable results.

Includes:

• 2-3 pillar curriculum (team + leadership tracks)

• Training sessions (on-site or remote)

• Leadership development workshops

• Customized training materials and resources

• Progress reports and performance tracking

Best for: Venues with identified pain points requiring immediate, focused solutions

The most comprehensive engagement for venues ready for complete operational excellence. Transform your venue over 6-12 months with full Six Pillars© implementation.

Includes:

• All 6 pillar curriculum (team + leadership tracks)

• Coaching sessions (on-site or remote)

• Quarterly performance reviews with leadership

• Custom SOPs and operational playbooks

• Progress reports and performance tracking

Best for: Venues committed to complete transformation and long-term competitive advantage

For clients who have completed the Complete Transformation or Strategic Implementation Package, ongoing support is available through Team Development workshops and Leadership Coaching sessions on a monthly, quarterly, or annual basis.